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AI-driven observability & incident management

AI models that watch your sites — and turn what they see into incidents you can manage.

Your cameras, machines and network are already producing signals nobody has time to watch. NepalBix runs AI models on site that recognise what actually matters, raise it as an incident, put it in front of the right person, and keep the record afterwards.

It observes and reports — it never operates your equipment. Nothing is wired into your controls; it only ever reads.
From signal to resolved incidentcontinuous
SIGNALS cameras machines network AI MODELS on your site incident RAISED graded, routed YOUR TEAM acts on it kept on record reads only — never writes to your equipment
what the models find how it reaches people archived for later
3
families of models, one platform
seconds
from signal to raised incident
0
changes to your control systems
1
device and one inbox per site
In plain terms

Detection is the easy half. The hard half is what happens next.

Plenty of systems can tell you something moved. The reason most of them end up ignored is that nobody built the part where a finding becomes a job somebody owns, finishes, and can show an auditor a year later.

  1. Models watch, continuously

    Running on a device in your building, on the cameras and sensors you already have. Nothing has to leave the site for a model to reach a conclusion.

  2. A finding becomes an incident

    Not a line in a log. An incident with a type, a severity, the footage attached, and the site and camera it came from.

  3. It reaches the right people

    Routed by what it is and where it happened — to the console, to the channels your team already uses, and escalated if nobody picks it up.

  4. Somebody works it and closes it

    Acknowledged, reviewed against the footage, confirmed or dismissed, and resolved — with who did what recorded.

  5. The record outlives the incident

    Searchable months later, including everything the system decided was not worth raising.

The incident inboxillustrative
HIGHPerson in restricted zone · North Plant · Cam 04OPEN2 min ago
MEDIUMBag unattended · Terminal B · Cam 17ACKNOWLEDGEDR. Shrestha
MEDIUMPump vibration rising · Plant Room 2IN REVIEWmaintenance
LOWNew device on network · Site 12RESOLVEDIT
LOWQueue over threshold · ReceptionRESOLVEDauto-cleared

Every incident carries its own severity, owner and state — from any of the three model families, in one list.

The intelligence

Three families of models, running side by side.

They look at completely different signals and produce the same thing: an incident, in the same inbox, graded the same way.

Computer vision

Models that watch

Trained to recognise people, vehicles, objects and body posture — and then to judge whether what they are doing matters.

  • People where they shouldn't be
  • Objects left behind
  • Fire and smoke
  • Vehicles among pedestrians
  • Falls and altercations
  • How busy a space is
Anomaly detection

Models that listen

They learn what normal looks like for each individual machine, at each way it is run — then notice when it drifts.

  • Motors and pumps beginning to wear
  • Bearings developing a fault
  • Temperature, pressure and speed drifting
  • A machine behaving unlike itself
  • Readings taken from your controllers, read-only
Traffic analysis

Models that listen in

A passive view of the network your building runs on, looking for what has changed rather than what is famous.

  • Devices that have never been seen here
  • Traffic that doesn't belong on this network
  • Entirely by listening — it never transmits
  • Safe to run alongside live machinery
Computer vision

Eight things the vision models raise.

You choose which apply to each camera and draw the areas that matter — a doorway, a machine cell, a fence line — on the camera's own picture.

Someone crossed a line

A fence, a doorway, a threshold — including which direction they went.

Someone is lingering

In a restricted area, or anywhere they've stayed longer than they should.

A bag was left behind

Something set down and walked away from, still there minutes later.

Fire or smoke

Recognised from the picture itself — often before a ceiling detector would trip.

A vehicle where people walk

Forklifts, trucks and carts straying into pedestrian space.

Someone fell, or a fight

Judged from body posture, not just something moving oddly.

How many, and how busy

People in and out, how full a space is, where crowds build up.

Areas nobody may view

Blank out a window, a bed, a counter — permanently, for everyone.

The point of the product

Every finding becomes an incident with an owner and an ending.

This is the part that decides whether a detection system is still switched on in a year. A finding that nobody is accountable for is just noise with extra steps.

The life of one incidentevery one, the same way
DETECTED a model finds it CHECKED real? new? GRADED severity set ROUTED to the right people REVIEWED with the footage CLOSED and kept nobody acknowledged it → reminded, then escalated held back if it isn't — but still written down
normal path escalation, if it stalls
Graded, not just flagged

A person on a fence line at 3am and a queue getting long are both incidents, and they are not treated the same way.

It chases people, not the other way round

If an incident isn't acknowledged it gets re-sent, and the serious ones escalate until somebody picks up — including a phone call.

Reviewed against the footage

The clip is attached to the incident, including the seconds before it. Confirming or dismissing takes one look, not a hunt through recordings.

What it held back is visible too

Anything the models raised but the system decided not to escalate is still recorded, with the reason. Nothing disappears silently.

The honest problem

A system that cries wolf gets switched off.

Anyone who has run detection at scale knows this decides whether it survives past month two. So a finding has to earn its way to a person.

Is now even the time?

Each area has its own hours. A goods yard busy all day may only be interesting at night, and it won't page anyone at noon.

Have we already told you?

The same situation doesn't generate a stream of identical incidents — but a genuinely different person or event still does.

Does a second model agree?

Before a borderline finding reaches anyone, a second model looks at the picture again to rule out glare, reflections and shadows.

Either way, it's written down

Held-back findings are still recorded with their reason, so you can always audit what the system chose not to raise.

Beyond single incidents

And then: what's actually going on across your sites?

Individual incidents tell you about a moment. The value over a year is in the pattern — which site, which shift, which door, which machine, getting better or worse.

Every site's state, live

Which sites are online, which cameras are healthy, which devices need attention — reported by the sites themselves, continuously.

Trends, not just events

Incidents by type, area and time of day. How busy a space gets, when, and whether that is changing week on week.

The system watches itself

A camera that has quietly stopped producing a picture is itself an incident. You find out from the platform, not from a gap in an investigation.

Answers months later

Search the record by site, camera, type and date, and get the answer in seconds rather than requesting an export.

Keeping it honest

Models drift. This one is built expecting that.

A model that was accurate the week it was installed is not automatically accurate after the lighting changed, the line was rebuilt, or the camera was nudged.

Your reviews are the training data

When your team confirms or dismisses an incident, that judgement is captured — and it's what makes the next version better at your site specifically.

Drift is measured, not assumed

The platform tracks when what a camera is seeing has moved away from what its model was trained on, and says so.

Candidates are proven first

A new model runs alongside the live one on your real footage and has to show what it would have done differently before anyone considers switching.

You approve the change

Model and software updates are approved by you, rolled out site by site, and reversed automatically if anything looks wrong.

Your building

The same platform, a different job in every building.

Pick the one closest to yours. The models don't change — which ones you switch on does.

Industrial plants & factories

Safety incidents recorded the moment they happen, and machinery watched for the failure that hasn't happened yet — without anything being connected to the controls that run the line.

Vision

Someone enters a machine cell

A high-severity incident is raised the moment it happens, with the footage, so supervisors respond in the minute rather than reading about it in a report.

Vision

A forklift crosses a walkway

Near-misses become a countable, trended thing instead of something people mention informally.

Equipment

A motor starts to sound wrong

Wear surfaces as an incident for maintenance weeks before failure, so the repair is scheduled rather than unplanned downtime.

Vision

Fire in a production area

Recognised from the camera picture, often earlier than a ceiling sensor in a large open space.

Network

An unknown device on the plant network

Something that has never been seen on that network is raised for IT — noticed purely by listening, with nothing sent onto the network.

Equipment

A press behaving unlike itself

Readings drifting from how that specific machine normally runs at that specific setting. Readings only — the platform never writes back.

Airports

Large, busy, heavily regulated, and full of boundaries that matter. Most of the value is in noticing things in crowds quickly — and being able to prove afterwards what was noticed and when.

Vision

An unattended bag in the terminal

Raised with the footage of who left it and when, so the response starts from evidence rather than a description.

Vision

Entry to an airside or restricted door

Access boundaries watched continuously, including which direction someone passed through.

Vision

Queues building at security

Live counts per area, trended by hour and day, so staffing decisions are made on numbers.

Vision

Perimeter crossing after dark

Fence lines watched all night, with direction recorded so a vehicle leaving reads differently from someone arriving.

Equipment

Baggage handling wearing out

Conveyor drives monitored so belts are serviced on a schedule rather than during a morning rush.

Network

Something new on the operations network

Ground systems run on networks that shouldn't change quietly. Anything that appears is raised.

Hospitals & care facilities

Patient and staff safety, with privacy as a hard requirement. Sensitive areas are blanked out permanently, and every incident carries the record an investigation will later ask for.

Vision

A patient falls in a corridor

Raised immediately, day or night, including in areas nobody is watching a monitor for.

Vision

Unauthorised entry to a drug store

Restricted rooms watched continuously, with the clip attached for the incident record.

Vision

Aggression in the emergency department

An altercation starting is raised to security while it's still an argument.

Vision

Waiting rooms filling up

Occupancy per area, trended, so crowding is managed before it becomes a complaint or an infection-control problem.

Equipment

Backup generators and chillers

The plant nobody thinks about until it fails, watched continuously so it doesn't fail unannounced.

Network

Connected medical equipment

Devices appearing on clinical networks are raised for review — passively, never by probing the equipment itself.

Hotels & hospitality

Guest safety and back-of-house security, without the system becoming something guests would object to. Guest-facing areas can be excluded entirely.

Vision

Loitering at a staff-only door

Back-of-house entrances watched, so an unfamiliar person waiting by a service door is raised to duty staff.

Vision

Luggage left alone in the lobby

Raised early and quietly — usually a forgetful guest, occasionally not.

Vision

Smoke in a service area or kitchen

Early warning from cameras in spaces where a small fire can go unnoticed for minutes.

Vision

Check-in queue length

How many guests are waiting right now, and at which hours it repeats, so a second desk opens on evidence.

Equipment

Lifts, pumps and air handling

Building plant monitored so a failure becomes a scheduled repair rather than a guest complaint.

Vision

Rooms and windows permanently blanked

Any area you decide is off-limits is blacked out before a person or a recording can ever see it.

Embassies & government buildings

Perimeter-first, evidence-grade, and built for premises where footage must not leave the site unnecessarily and every decision must be accountable.

Vision

Someone crosses the perimeter

Boundary lines watched continuously, with the direction of crossing recorded on the incident.

Vision

A person waiting outside the gate

Loitering over time along a boundary, rather than a single person walking past.

Vision

An object left at the entrance

Anything placed near an entry point and abandoned is raised immediately, with footage of the approach.

Vision

Movement in a restricted wing

Internal boundaries treated as seriously as external ones, with an auditable record of every incident and every response.

Network

A device that doesn't belong

The building network watched for anything new appearing on it, purely by listening.

Vision

Everything kept as sealed evidence

Clips are encrypted, released only on request, and the full decision trail behind every incident is preserved.

Warehouses & logistics

Fast-moving vehicles and people sharing a floor, doors that should be shut, and equipment that only gets attention when it stops.

Vision

Forklifts and people in the same aisle

The most common serious injury in a warehouse, counted and trended rather than audited after the fact.

Vision

A pallet blocking a fire exit

Raised while it's still easy to move, and recorded for the safety file.

Vision

A dock door left open after hours

Boundaries that should be shut at night, checked without anyone walking the floor.

Equipment

Conveyors and sorters

Drive wear surfaced early, so maintenance lands between shifts instead of during peak.

Vision

How busy each zone is

Where people and goods actually accumulate, over a shift, a week, a season.

Network

Unknown devices on the site network

Scanners, printers and handhelds change often — anything genuinely new is raised.

Non-negotiable

Privacy is handled at the camera, not by policy.

For hospitals, hotels and diplomatic premises this usually decides whether a system is permitted at all. So it isn't a setting somebody can quietly switch off.

Blanked before anyone sees it

Areas you mark private are obscured on the device itself — before the picture reaches a screen, a recording or an incident. Not hidden afterwards: never available.

Any shape, not just a box

A neighbour's balcony, one bed in a ward, a reception counter — masked as the exact shape you draw, so you don't blank half a room to cover a corner.

Footage stays where it belongs

Video is processed on your site. Clips are sealed, and released only when somebody asks for a specific one.

A record you can defend

Every incident, and every finding deliberately held back, is logged with its reason — which is exactly what an auditor or an inquiry asks for.

What an operator can and cannot see
camera view PRIVATE — NEVER SHOWN seen · can raise an incident The mask is applied on the device — an operator, a recording and an exported clip all get the same blanked picture.
At scale

One building or two hundred, one screen.

A chain of hotels, a group of hospitals, a manufacturer with plants in four countries — same console, one list of incidents.

Adding a site is quick

The device is plugged in, identifies itself and pulls its own settings. No specialist visit to configure it.

It looks after itself

It restarts its own parts if they fail, reconnects dropped cameras, and reports its own health so you find out before your staff do.

It keeps working offline

If the connection drops, the models keep running and incidents keep being recorded locally. The console catches up when the link returns.

Poor connections are fine

Sites on weak or metered links send far less data than streaming video would, and urgent incidents are never held back to save bandwidth.

What it takes

Getting started is a day, not a project.

A pilot is one device, your existing cameras, and one or two areas that matter.

  1. We look at what you already have

    Existing cameras usually work as they are. Coverage gaps, if any, are identified up front.

  2. The device goes in

    One unit, in an existing cabinet, on the network your cameras are already on. Nothing is connected to operational controls.

  3. We mark up the areas together

    Where the boundaries are, what counts as an incident, which areas must be blanked out entirely.

  4. You decide who gets what

    Which incidents go to whom, at what severity, on which channels, and how they escalate if nobody answers.

  5. It runs, and you tune it

    The first weeks are about making sure every incident is worth reading. After that it mostly gets out of the way.

See it on your own cameras.

One device, one area marked up, and a week of your real footage is enough to know whether it earns its place.